- Need Help
Ready To Get Started?
Reach Out & Give Us A Call. We're Here To Help. Available 24/7
Our Customers
1800 102 1111
Our Agents & Intermediaries
1800 22 1111
HEALTHLINE NUMBERS FOR OUR HEALTH INSURANCE CUSTOMERS & PA
Available 24/7
1800 210 3366
1800 210 6366
Need Support?
Have Queries About Your Current Product? Please Write Us An Email & We'll Sort it Out.
customer.care@sbigeneral.in
- Quick Links
Ready To Get Started?
Reach Out & Give Us A Call. We're Here To Help. Available 24/7
Our Customers
1800 102 1111
Our Agents & Intermediaries
1800 22 1111
HEALTHLINE NUMBERS FOR OUR HEALTH INSURANCE CUSTOMERS & PA
Available 24/7
1800 210 3366
1800 210 6366
Need Support?
Have Queries About Your Current Product? Please Write Us An Email & We'll Sort it Out.
customer.care@sbigeneral.in
Grievance
As per IRDAI (Protection of Policyholder's Interest ) Regulations, 2017, “Complaint” or “Grievance” means written expression (includes communication in the form of electronic mail or other electronic scripts), of dissatisfaction by a complainant with insurer, distribution channels, intermediaries, insurance intermediaries or other regulated entities about an action or lack of action about the standard of service or deficiency of service of such insurer, distribution channels, intermediaries, insurance intermediaries or other regulated entities;
An inquiry or request would not fall within the definition of the complaint or grievance
Queries / Service Registration
Toll Free14447
Grievance
Grievance Redressal Mechanism
Stage 1
If you are dissatisfied with the resolution provided in the steps as indicated above by our customer care or for lack of a response, you may write to head.customercare@sbigeneral.in We will look into the matter and decide the same expeditiously within 14 days.
Senior Citizens: Senior Citizens can also write to seniorcitizengrievances@sbigeneral.inStage 2
In case, you are not satisfied with the decision/resolution of the above office, or have not received any response within 14 days, you may write to: gro@sbigeneral.in.
Stage 3
If after having followed Stage 1 and Step 2 your issue remains unresolved for more than 30 days from the date of filing your first complaint, you may approach the Insurance Ombudsman falling in your jurisdiction for Redressal of your Grievance. Click below to find the Insurance Ombudsman contact list. (http://www.cioins.co.in/ombudsman.html)
SPOC Details
| State | District Name | Block/Tehsil Name | Block/Tehsil Block/Tehsil | Block/Tehsil Contact No. |
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Vision
Our vision is to become the most trusted general insurer for a transforming India.
Mission
Our mission is to provide simple and innovative general insurance solutions, be responsive to our customers' needs and build a sustainable business for the future.
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