- Need Help
Ready To Get Started?
Reach Out & Give Us A Call. We're Here To Help. Available 24/7
Our Customers
1800 102 1111
Our Agents & Intermediaries
1800 22 1111
HEALTHLINE NUMBERS FOR OUR HEALTH INSURANCE CUSTOMERS & PA
Available 24/7
1800 210 3366
1800 210 6366
Need Support?
Have Queries About Your Current Product? Please Write Us An Email & We'll Sort it Out.
customer.care@sbigeneral.in
- Quick Links
Ready To Get Started?
Reach Out & Give Us A Call. We're Here To Help. Available 24/7
Our Customers
1800 102 1111
Our Agents & Intermediaries
1800 22 1111
HEALTHLINE NUMBERS FOR OUR HEALTH INSURANCE CUSTOMERS & PA
Available 24/7
1800 210 3366
1800 210 6366
Need Support?
Have Queries About Your Current Product? Please Write Us An Email & We'll Sort it Out.
customer.care@sbigeneral.in
Grievance Redressal
At SBI General Insurance, we value our customers & believe in providing best-in-class services to them. In case of any queries, kindly reach out to us for quick assistance.
Disclaimer: Below information is for SBI General Insurance customers only. For contacting SBI Bank, kindly refer SBI Customer Care -https://sbi.co.in/web/customer-care
For Queries, Service Request and Non - Health Claims Registration.
Our Customers
1800 102 1111 (Available 24/7)Agents & Intermediaries
1800 22 1111 (Available 24/7)Call SBI General Insurance on Toll Free - Monday to Sunday (8 am - 8 pm).
- 1800 22 7244
- Visit us at any of our Branches
For Health Claim Related Queries
1800 210 3366 / 1800 210 6366
Healthline numbers for our health insurance & PA customers are available 24/7. Applicable for inhouse retail health, group health, personal accident (PA) and benefit claims.
- SMS “HEALTHCLAIM” to 561612 for call back
SBI General Insurance Company Limited, 9th Floor, Westport, Pan Card Club Road, Baner, Pune, Maharashtra - 411 045
We will acknowledge receipt of your concerns & will respond to you within 72 hours.
Grievance Redressal Mechanism
- Stage 1
If you are dissatisfied with the resolution provided above or for lack of response, you may write to head.customercare@sbigeneral.in We will look into the matter and decide the same expeditiously within 14 days from the date of receipt of your complaint.
For Senior Citizens: Senior Citizens can reach us at seniorcitizengrievances@sbigeneral.in; Toll Free - 1800 102 1111 Monday to Sunday (8 am - 8 pm)
- Stage 2
In case, you are not satisfied with the decision/resolution communicated by the above office, or have not received any response within 14 days, you may send your Appeal addressed to the Grievance Redressal Officer at : gro@sbigeneral.in or contact Mr. Virag Mishra at 022-45138021.
- Stage 3
In case, you are not satisfied with the decision/resolution communicated by the above office, or have not received any response within 14 days, you may Register your complaint with IRDAI on the below given link
https://bimabharosa.irdai.gov.in/Home/Home - Stage 4
If your grievance remains unresolved from the date of filing your first complaint or is partially resolved, you may approach the Insurance Ombudsman falling in your jurisdiction for Redressal of your Grievance. The details of the Insurance Ombudsman can be accessed at ( https://www.cioins.co.in/Ombudsman )
Insurance Ombudsman Offices
*Not to ScaleAHMEDABAD
Contact Details
Office of the Insurance Ombudsman
Jeevan Prakash Building, 6th floor,
Tilak Marg, Relief Road,
Ahmedabad - 380 001.
Tel. Nos: 079 - 25501201/02/05/06
Email: bimalokpal.ahmedabad@ecoi.co.in
Jurisdiction
Gujarat, Dadra & Nagar Haveli, Daman and Diu.
Insurance Ombudsman Offices
| Contact Details |
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Office of the Insurance Ombudsman |
| Jurisdiction |
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| Gujarat, Dadra & Nagar Haveli, Daman and Diu. |
| Contact Details |
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| Jurisdiction |
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| Karnataka. |
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Office of the Insurance Ombudsman, |
| Jurisdiction |
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| Madhya Pradesh and Chattisgarh. |
| Contact Details |
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Office of the Insurance Ombudsman,
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| Jurisdiction |
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| Odisha. |
| Contact Details |
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Office of the Insurance Ombudsman,
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| Jurisdiction |
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| Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh. |
| Contact Details |
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Office of the Insurance Ombudsman,
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| Jurisdiction |
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| Tamil Nadu and Union Territories - Pondicherry Town and Karaikal (which are part of Union Territory of Pondicherry). |
| Contact Details |
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Office of the Insurance Ombudsman,
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| Jurisdiction |
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| Delhi |
| Contact Details |
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Office of the Insurance Ombudsman,
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| Jurisdiction |
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| Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura. |
| Contact Details |
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Office of the Insurance Ombudsman,
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| Jurisdiction |
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| Andhra Pradesh, Telangana, Yanam and part of Territory of Pondicherry. |
| Contact Details |
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Office of the Insurance Ombudsman,
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| Jurisdiction |
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| Rajasthan |
| Contact Details |
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Office of the Insurance Ombudsman Shri P.K.Vijayakumar, |
| Jurisdiction |
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| State of Kerala and Union Territory of (a) Lakshadweep (b) Mahe-a part of Union Territory of Pondicherry. |
| Contact Details |
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Office of the Insurance Ombudsman,
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| Jurisdiction |
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| West Bengal, Sikkim, Andaman & Nicobar Islands. |
| Contact Details |
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Office of the Insurance Ombudsman,
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| Jurisdiction |
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| Districts of Uttar Pradesh : Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar. |
| Contact Details |
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Office of the Insurance Ombudsman,
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| Jurisdiction |
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| Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane. |
| Contact Details |
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Office of the Insurance Ombudsman,
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| Jurisdiction |
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| State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur. |
| Contact Details |
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OFFICE OF THE GOVERNING BODY OF INSURANCE COUNCIL |
| Jurisdiction |
|---|
| States of Maharastra. |
| Contact Details |
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Office of the Insurance Ombudsman,
|
| Jurisdiction |
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| Bihar, Jharkhand. |
| Contact Details |
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Office of the Insurance Ombudsman,
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| Jurisdiction |
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| Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region |
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Our vision is to become the most trusted general insurer for a transforming India.
Mission
Our mission is to provide simple and innovative general insurance solutions, be responsive to our customers' needs and build a sustainable business for the future.
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